§6 RETURNS, COMPLAINTS, WARRANTY
6.1. All Clients have the right to file complaints regarding Our Offer using a warranty or guarantee. We strongly advise to contact us prior your complaint. That will always help us to resolve any problem more efficient. All complaints are handled and resolved fairly, confidentially and efficiently within 14 days. If things go wrong it is always the Seller who should put things right. If you are not satisfied with the quality of goods or services you should:
- Act as soon as you can – a delay can indicate that you have accepted faulty goods.
- Do not attempt to repair what went wrong yourself or give it to anyone else to repair it.
- Make sure that you have a proof of purchase (invoice or receipt).
It is obviously better to avoid problems so raise any concerns that you may have as the work progresses. Where possible, make yourself available for us to contact you so that we can raise any issues that come up. All goods offered by the Store are covered by a one year guarantee as described in the attached documents.Seller is obliged to provide the customer product without defects. Detailed information on the Seller’s liability due to a defect of the goods and Client permissions are specified on the : https://cosyanddozy.com/en/content/5-warranty-and-returns
6.2 Reminder: Our Offer includes brand new goods and free from physical and legal defects. Our Offer includes often goods made to the consumer’s specifications or clearly personalised. There are no two identical copies. Please remember that images are for illustration purposes only, goods or products may vary (like colors and wood structure). Be advised that you are solely responsible for checking goods or products carefully before fixing.
The above-described differences may not constitute grounds for complaint.
6.3.We strongly advise to contact us prior your complaint. Our websites and Store itself is provided “as is” without any representations or warranties, express or implied.
6.4. As a general rule, the Seller can repair or replace. Alternatively we can refund the costs of the goods to the consumer.
6.5. All images used are for illustrative purposes only. Individual features and other materials’ colours may vary, as may our goods. Specification is not intended to form part of any contract or warranty unless specifically incorporated in writing into the contract.
6.6. Possible complaints must be submitted in writing to the Seller or the Seller by e-mail in the form of a scan or photo of the letter. The complaint should include: the name or business name and address of the Claimant, the scope of the complaint, the details of the complaint, the signature of the Claimant.
6.7. In the case of justified complaints we repair or replace. Alternatively we can refund the costs of the goods to the consumer.
6.8. In the case of complaint, Clients must return the goods at their own expense return to the Seller’s address.
6.9. The general period of the presumption of defects in the poorly made commodity is one year. The Seller is obliged to prove to the customer that the fault is due to his fault, eg. From improper use.
6.10. Vendors failing to respond within the deadline means that the seller took the complaint to be justified. We shall inform the Claimant of our decision on the complaint by mail or e-mail.
6.11. In the event of a sale that is not a consumer sales excludes the provisions of the warranty according to the Civil Code (PL).
6.12. You may use a complaint form provided here : https://cosyanddozy.com/img/cms/dopobrania/Right-to-withdraw%20EN.pdf
§7 THE RIGHT OF WITHDRAWAL
7.1. We prefer contact by e-mail : [email protected]
7.2. The Client who has a distance selling contract with the Seller, has the right to withdraw from the contract of sale without giving any reason – within 20 days. To comply with this deadline, you will be sent a statement before its expiry. Deadline 20 days, in which you can withdraw from the contract shall be counted from the date of taking things, and where the contract involves the provision of services – from the date of its conclusion. The cost of return shall be borne by the Seller. The right to withdraw from the contract applies only to the consumer sales, which applies only to the sale of a natural person who is purchasing for purposes unrelated to the activities of professional or business and does not apply to services, the supply of which commenced with the consent of the customer. In order to observe the withdrawal period, it is sufficient for you to have sent the unambiguous declaration about your exercising your right of withdrawal from the agreement before the withdrawal period expires.
7.3.If the Seller and the Client have otherwise agreed the right to withdraw does not include, eg.
- the supply of goods made to the consumer’s specifications or clearly personalised;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
7.4.In the case of exercise of the right of withdrawal, the Client must return the goods at their own expense return to the Seller’s address along with the data to return. In case of an effective withdrawal, it is considered null and void, and the Client is released from any obligations. This is what the parties testified, is returned unchanged unless a change was necessary in the ordinary course of business. Recovery shall be effected without delay and not later than fourteen days. If the Client has made any advance payments are due from them statutory interest from the date of prepayment.
7.5.If you withdraw from a distance contract the Client shall only be liable for any diminished value of the goods resulting from the handling of the goods other than necessary to establish the nature, characteristics and functioning of the goods.
Download files:
– Right to withdraw form – For download click here –