Frequently Asked Questions
Most frequent questions and answers
Shipping & Delivery
When Will My Order Be Ready for Shipment?
We typically ship orders within 1-3 business days. You’ll receive a confirmation email with tracking details once your order has been dispatched.
When Will My Order Arrive?
Standard delivery times vary by region:
- United States & Canada: 5-10 business days
- European Union: 3-5 business days
- Europe Non-EU: 5-10 business days
- Australia & Oceania: 9-12 weeks (see expedited shipping options)
- Asia, South America, Africa: 5-10 business days
For faster delivery, expedited shipping options are available:
- United States & Canada: 1-3 business days
- Australia & Oceania, Asia, South America, Africa: 3-5 business days
You will receive tracking information once your order is shipped.
Will I Have to Pay Customs and Duties?
Some countries may charge additional customs and duties, which are the responsibility of the customer. However, US clients do not pay customs and duties on orders under $800.
How Do I Track My Order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number and the expected delivery date. If you’ve ordered multiple items that ship separately, you’ll receive separate emails with updated tracking information for each package.
Do You Ship Your Goods Worldwide?
Yes, we do! In 2023, we successfully shipped our products to over 60 countries worldwide.
Do You Offer Expedited Shipping?
Yes, expedited shipping is available on selected products. These orders are processed with priority and shipped via FedEx to ensure faster delivery.
Products
Will My Cat Be Willing to Get on the Shelf?
Yes, most cats love being up high where they feel safe, cozy, and protected from distractions. Shelves offer the perfect spot for them to relax, especially when they want some alone time away from other pets or children. Cat behaviorists highly recommend shelves as they cater to a cat’s natural instincts.
Does the Price of the Cat Shelf Include the Cushion and Frame Fixings?
Yes, the price includes both the cushion and the necessary frame fixings.