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Right to withdraw

Applies to sales agreements concluded from the 25th of December 2014.

A Consumer who entered into an agreement remotely may within 14 calendar days withdraw from said agreement without stating a cause and without incurring costs. In order to meet the above deadline, it is sufficient to send the declaration of withdrawal before it expires. The withdrawal declaration may be submitted: in writing or via e-mail at: COSY AND DOZY®, ul. Dywizjonu 303 127/10, 01-470 Warszawa,  cell phone: 536 433 233, e-mail: hello@cosyanddozy.com

 

The course of the term to withdraw from the agreement begins for agreements in the performance of which we release the product under obligation to transfer its ownership  – on the date of product ownership acquisition by the consumer or a specified third party other than a carrier, and in the case of an agreement which: encompasses multiple products which are delivered separately, in batches or in parts – on the date of the final product, batch or part ownership acquisition, or  involves regular delivery of products over a specified time – on the date of the first product’s ownership acquisition; for other agreements – on the agreement conclusion date.

In case of withdrawal from an agreement concluded remotely, the agreement is deemed null and void.

We are obliged to immediately, no later than within 14 calendar days from the receipt date of the consumer’s declaration of withdrawal from the agreement, to refund all payments issued by the consumer, including the product’s delivery costs (with the exception of additional costs associated with the method of delivery selected by the customer other, than the least expensive regular method of delivery offered). We issue the payment refund using the same method of payment used by the consumer, unless the has clearly consented to a different refund method which is not associated with any additional cost to the Consumer. We may withhold payment of the refund until receipt of the returned product or delivery of documented proof of a return delivery by the consumer, whichever occurs first.
The buyer shall without delay, no later than within 14 calendar days from the agreement withdrawal date, return the product to us.  In order to meet the above deadline, it is sufficient to send the product back before the deadline expires.

The buyer bears responsibility for degradation of a product’s value as a result of its use beyond the scope necessary to determine the product’s nature, features and functioning.

The buyer bears the direct costs of product return.

The right to withdraw from an agreement concluded remotely does not apply in the case of: (e.g.)  agreements in which the product or service provided is not prefabricated, but is produced according to the consumer’s specifications or meant to satisfy the consumer’s custom needs;

An example agreement withdrawal form template is included below. The Consumer may use the template form, however it is not mandatory.

 

Declaration  of withdrawing from the purchase agreement

(Fill and return this declaration only if you wish to withdraw from the agreement )

Shop/Seller:

COSY AND DOZY®, ul. Dywizjonu 303 127/10, 01-470 Warszawa,  cell phone: 536 433 233, e-mail: hello@cosyanddozy.com

 

I / we(*) hereby declare withdrawal from the consumer sale, including the following products:

 …..................................................................................................................................

The date of conclusion of my / our (*) sale: …..................................................................................................................................

 

Date of receipt: …..................................................................................................................................

 

Buyer:

 

My / our (*) name: ….................................................................................................................................

 

My / our (*) address: ….............................................................................................................................

 

My / our (*) request: ….............................................................................................................................

I request that the amount of …………………………………………………………. be returned to the following bank account: ………………………………………………………….…………………………………………………

 

Signature: …..................................................................................................................................

 

Date: …..................................................................................................................................

 

(*) delete what does not apply

 

 

 

Download files:

- Right to withdraw form - For download click here -